Description

job responsibilities include:

Provide Tier 1 support for desktop and laptop systems, including troubleshooting hardware and software issues.

Perform installation, configuration, and maintenance of PCs, peripherals, and Microsoft Office applications.

Unpack, set up, and relocate hardware equipment, including desktops, laptops, printers, and monitors.

Support end users through training, issue resolution, and ticket documentation in the service management system.

Assist with network connectivity issues and provide basic support for Active Directory environments.

Desired Qualifications:

Associate Degree in Computer Maintenance, Help Desk Support, Network Administration, or related field
OR equivalent work experience in an IT technical support environment.

Experience supporting Windows OS, Microsoft Office (Word, Excel, PowerPoint, Visio, Project).

Basic understanding of networking concepts and Active Directory.

Experience installing and supporting printers, monitors, projectors, and peripherals.

Strong problem‑solving, analytical, and troubleshooting skills.

Excellent customer service, communication, and interpersonal skills.

Ability to work independently and adapt to changing technologies and processes.

Ability to work rotating schedules as needed.

Preferred:

IT certifications (CompTIA A+, Network+, etc.)

Experience supporting utility construction or maintenance environments

Key Skills

Education

Any Graduate