Description

You will provide Tier 1 support for desktop and laptop systems, troubleshooting hardware and software issues while managing the full lifecycle of end-user devices.

This role is on-site.

Responsibilities

• Perform installation, configuration, and maintenance of PCs, peripherals, and Microsoft Office applications.
• Unpack, set up, and relocate hardware equipment including desktops, laptops, printers, and monitors.
• Support end users through training, issue resolution, and ticket documentation in the service management system.
• Assist with network connectivity issues and provide basic support for Active Directory environments.

Required Skills

• 8+ years of experience in IT technical support or help desk environments.
• Proficiency in Windows OS and Microsoft Office (Word, Excel, PowerPoint, Visio, Project).
• Hands-on experience with Active Directory and basic networking concepts.
• Strong problem-solving, analytical, and troubleshooting skills for hardware and software.
• Ability to work independently and adapt to changing technologies.
• Excellent customer service, communication, and interpersonal skills.
• Willingness to work rotating schedules as needed.

Preferred Skills

• IT certifications such as CompTIA A+ or Network+.
• Experience supporting utility construction or maintenance environments.

Key Skills

Education

Any Graduate