IT Director, Systems Support

You will lead systems support and technical operations for a high-growth technology organization.

Responsibilities

• Manage and coach a 24x7 technical support team to ensure continuous operational coverage.
• Own escalation management and incident response protocols within production environments.
• Lead cross-functional projects and collaborate across matrixed teams to drive technical results.
• Oversee infrastructure provisioning and management to support organizational growth.
• Drive problem resolution through a combination of strategic planning and tactical troubleshooting.

Required Skills

• 10 years of experience managing technology teams.
• Proven track record in incident response and escalation management.
• Experience troubleshooting incidents directly within production environments.
• Hands-on knowledge of infrastructure provisioning and management.
• Strong project management skills for leading cross-functional initiatives.
• Demonstrated experience developing and coaching 24x7 support teams.
• Ability to build working relationships within matrixed organizational structures.
• Must be a US Citizen or Green Card holder.

Preferred Skills

• Experience operating within a global environment.