Description

• Collaborate with developers and administrators to resolve technical issues and enhance platform performance.
• Perform regular system updates, patches, and backups to ensure data integrity and system reliability.
• Provide technical support to end-users, by interfacing with vendor Support Teams to address issues related to software promptly.
• Assist trainers with training programs for clinic staff to ensure efficient use of the EHR system.
• Analyze clinical workflows and processes to identify opportunities for optimization and improvement within the EHR system.
• Generate and analyze reports to support clinical and administrative decision-making.
• Provide advanced Windows troubleshooting and support for our software and cloud platform.
• Communicate effectively with internal and external customers to understand their issues and provide timely solutions.
• Compose clear and detailed JIRA tickets for developers and administrators.
• Ensure the security of IT systems and data, adhering to best practices and company policies.
• Utilize available tools like REST APIs, Postman, and Swagger for testing and documentation purposes.
• Stay updated on the latest industry trends and technologies to provide innovative solutions.

EXPERIENCE

• Minimum of 3-5 years of experience supporting EHR and Practice Management systems in a medical clinic or similar healthcare setting.
• Proven experience in system implementation, configuration, and support.

EDUCATION:

• Bachelor’s degree in information technology, Computer Science, or a related field OR Minimum of 2 years of experience working with Hospital IT or equally complex systems

Knowledge, Skills and Abilities:

• Strong problem-solving skills and attention to detail.
• Proficiency in HL7 and IT security best practices is preferred.
• Customer-focused mindset with a commitment to providing high-quality support.
• Experience with cloud platforms (e.g., AWS, Azure) and supporting software applications.
• Excellent communication skills, both written and verbal.
• Ability to explain technical issues to non-technical stakeholders effectively.
• Experience with issue-tracking software.
• Strong interpersonal skills and the ability to work collaboratively in a team environment.
• Availability to work on-call or during off-hours as needed to support hospital IT operations.
• Adaptability and a proactive approach to problem-solving.
• Advanced knowledge of Windows operating systems.
• Experience with networking, including installation, configuration, and management of networks is preferred.
• Proficiency with ticketing systems like JIRA and Ivanti for issue tracking and ticket management.
• Understanding of IT security tools and protocols

Key Skills

Education

Bachelor's degree