Description

You will lead IT end-user support operations across the QC and BGC sites.

This role is on-site.

Responsibilities

• Manage end-user IT support operations, ensuring effective resolution of user issues and equipment support across multiple locations.
• Supervise the administration of Azure Virtual Desktop, Intune, SCCM, and endpoint security solutions.
• Drive ITSM processes using ServiceNow and ensure strict adherence to ITIL frameworks.
• Oversee asset tracking, maintenance agreements, vendor coordination, and contract management.
• Collaborate with infrastructure, network, and telephony teams to support holistic IT operations and meet SLAs.

Required Skills

• 5+ years of experience in IT support management, ideally within a BPO or Call Center environment.
• Hands-on technical experience with Microsoft Windows and Linux systems.
• Proficiency with Azure Virtual Desktop, Intune, and SCCM.
• Experience managing IT assets, vendor contracts, and support agreements.
• Working knowledge of ServiceNow and ITIL processes.
• Solid understanding of IT infrastructure, including systems, networking, and telephony support.
• Strong leadership and organizational skills.
• Any graduate degree.

Key Skills

Education

Any graduate