Description

You will manage technical escalations and support digital banking application stability.

Responsibilities

• Identify, track, and coordinate escalated tickets to ensure rapid resolution through collaboration with internal IT teams and vendors.
• Gather and track Root Cause Analysis (RCA) documentation to present findings to senior management.
• Execute system testing and security patching to ensure compliance and support maintenance or project releases.
• Partner with the Enterprise Project Management Office (EPMO) on new initiatives and platform upgrades.
• Communicate service provider alerts and technical bulletins to internal users and leadership.

Required Skills

• 5+ years of experience in retail or consumer banking application support, specifically within Digital Banking IT Support.
• Hands-on experience with Azure, Kubernetes, Tanzu, and Microservices.
• Proficiency with monitoring and alerting tools including Moogsoft, CA APM, Splunk logging, or Dynatrace.
• Deep knowledge of digital ecosystems, including online/mobile banking technology.
• Experience supporting or working with aggregators such as Plaid, Finicity, or Yodlee.
• Ability to work with C#, Java, and JavaScript within a Windows/.NET environment.
• Technical understanding of APIs, UX flow, and web/mobile application environments.
• Understanding of overall system architecture.

Key Skills

Education

Any Graduate