Description

You will provide on-site deskside and OSS/FSO technical support for end users across multiple locations in Hicksville, NY. You will troubleshoot and resolve hardware, software, and connectivity issues for desktops, laptops, tablets, smartphones, and AV equipment. You will own the full lifecycle of service requests, from initial diagnosis and ticketing to resolution and documentation, ensuring strict adherence to SLAs. You will also handle infrastructure administration tasks, including OS imaging, Azure/Intune management, and Active Directory user support. This role requires travel to remote sites, availability for on-call weekend/holiday support, and the use of a personal vehicle.

Responsibilities

• Diagnose and resolve technical issues for desktops, laptops, printers, and network peripherals on-site.
• Manage service tickets in Service Now, ensuring timely updates and high customer satisfaction.
• Perform OS imaging, re-imaging, and basic network connectivity troubleshooting.
• Administer Azure, Intune, and MS Active Directory for user and device management.
• Provide end-user training and guidance on hardware and software usage.

Required Skills

• 5+ years of experience in IT field service or deskside support.
• Strong proficiency in Microsoft Windows 10/11 and Office 365.
• Hands-on experience with Service Now for ticket tracking and management.
• Administration experience with Azure, Intune, and MS Active Directory.
• Ability to travel to remote locations with a valid driver's license and own vehicle.
• Excellent verbal and written communication skills in English.

Preferred Skills

• Experience supporting video conferencing and AV equipment.
• Basic knowledge of LAN technologies and cabling standards.

Key Skills

Education

Bachelor's degree