← Back to jobs

VDart Logo
IT Field Service Support

VDart

 

Hicksville, NY, USA

Posted On: 2 days ago
Experience: 5+ years
Availability: Hybrid
Openings: 1
Category: Field Service Support
Tenure: Contract - Corp-to-Corp
Related Jobs

No related jobs found

Description

You provide on-site deskside and OSS/FSO technical support for end users across multiple locations in Hicksville, NY.

This role is on-site.

Responsibilities

  • Diagnose and resolve hardware, software, and connectivity issues for desktops, laptops, tablets, smartphones, and AV equipment.
  • Own the full lifecycle of service requests, from initial diagnosis and ticketing to resolution and documentation, ensuring strict adherence to SLAs.
  • Manage service tickets in Service Now, ensuring timely updates and high customer satisfaction.
  • Perform OS imaging, re-imaging, and basic network connectivity troubleshooting.
  • Administer Azure, Intune, and MS Active Directory for user and device management.

Required Skills

  • 5+ years of experience in IT field service or deskside support.
  • Strong proficiency in Microsoft Windows 10/11 and Office 365.
  • Hands-on experience with Service Now for ticket tracking and management.
  • Administration experience with Azure, Intune, and MS Active Directory.
  • Ability to travel to remote locations with a valid driver's license and own vehicle.
  • Excellent verbal and written communication skills in English.

Preferred Skills

  • Experience supporting video conferencing and AV equipment.
  • Basic knowledge of LAN technologies and cabling standards.

Education

Bachelor's degree

Related Jobs

No related jobs found

← Back to jobs