Description

You provide on-site deskside and OSS/FSO technical support for end users across multiple locations in Hicksville, NY.

This role is on-site.

Responsibilities

• Diagnose and resolve hardware, software, and connectivity issues for desktops, laptops, tablets, smartphones, and AV equipment.
• Own the full lifecycle of service requests, from initial diagnosis and ticketing to resolution and documentation, ensuring strict adherence to SLAs.
• Manage service tickets in Service Now, ensuring timely updates and high customer satisfaction.
• Perform OS imaging, re-imaging, and basic network connectivity troubleshooting.
• Administer Azure, Intune, and MS Active Directory for user and device management.

Required Skills

• 5+ years of experience in IT field service or deskside support.
• Strong proficiency in Microsoft Windows 10/11 and Office 365.
• Hands-on experience with Service Now for ticket tracking and management.
• Administration experience with Azure, Intune, and MS Active Directory.
• Ability to travel to remote locations with a valid driver's license and own vehicle.
• Excellent verbal and written communication skills in English.

Preferred Skills

• Experience supporting video conferencing and AV equipment.
• Basic knowledge of LAN technologies and cabling standards.

Key Skills

Education

Bachelor's degree