Description

Key Responsibilities

1. Workstation Setup and Deployment • Unbox, assemble, install, and position workstation equipment. • Install and configure: o Single and dual monitors o Docking stations o Keyboards and mice o Webcams o Headsets o Other approved workstation peripherals • Connect workstation components to the appropriate power, network, USB, display, and peripheral interfaces. • Install monitors onto designated workstation arms/mounts using approved tools. • Configure monitor positioning, alignment, orientation, and resolution based on established standards. • Configure and validate extended and duplicate display configurations as required. • Connect wired network cables between the designated desk LAN port and docking station. • Ensure all workstation components are securely installed and properly positioned. 2. Under-Desk Cable Management • Organize and secure power, network, display, USB, and peripheral cables underneath workstations. • Use approved cable management materials, including: o Velcro straps o Cable ties o Cable trays o Cable sleeves o Raceways, where available • Route cables in an organized manner to prevent loose or exposed cabling. • Maintain a clean and professional workstation appearance. • Ensure workstation cabling complies with applicable workplace safety and ergonomic standards. 3. System Validation and Testing • Power on workstation components following installation and validate proper operation. • Verify: o Monitor functionality o Display configuration and resolution o Keyboard and mouse functionality o Webcam and headset connectivity o Docking station functionality o Wired LAN connectivity o Peripheral connectivity • Confirm that all installed equipment is functional and ready for use. • Perform final workstation readiness checks following installation or troubleshooting. 4. Basic Troubleshooting and Support • Provide basic L1 troubleshooting for issues identified during workstation installation and validation. • Diagnose and resolve basic issues involving: o Monitors not powering on or displaying correctly o Incorrect monitor resolution or orientation o Extended or duplicate display configuration o Keyboard and mouse connectivity o Webcam and headset connectivity o Docking station power and connectivity o USB and display connections o Wired LAN connectivity between the desk network port and docking station o Basic laptop Wi-Fi connectivity o Loose or improperly connected power, network, USB, and display cables • Disconnect and reconnect cables, peripherals, docking stations, and power connections as necessary to isolate basic connectivity issues. • Swap approved cables, peripherals, or docking stations using available spare equipment, where authorized. • Re-test equipment after troubleshooting to verify resolution. • Identify damaged, defective, or non-functional equipment and report the issue through the established escalation process. • Escalate issues outside the technician's defined scope to the appropriate L2/L3, Network, EUC, Security, Application, or other support teams. • Ensure workstations remain organized and in a safe condition when an issue cannot be immediately resolved. Required Technical Skills Candidates should have hands-on knowledge or experience in the following areas: • Desktop and laptop hardware • Workstation installation and deployment • Single and dual-monitor configurations • Monitor mounting and workstation arms • Docking stations • Keyboard, mouse, webcam, and headset setup • USB, HDMI, DisplayPort, USB-C, and similar workstation connectivity • Wired LAN/Ethernet connectivity • Basic Wi-Fi connectivity troubleshooting • Basic Windows workstation troubleshooting • Display resolution and multi-monitor configuration • Power and peripheral connectivity troubleshooting • Workstation cable management • Basic hardware diagnostics and fault isolation Required Qualifications • Previous experience in IT Field Services, Desktop Support, EUC Support, IT Deployment, or Deskside Support is preferred. • Hands-on experience installing and configuring workstation hardware and peripherals. • Basic understanding of desktop/laptop hardware and connectivity. • Basic understanding of wired LAN and Wi-Fi connectivity. • Ability to identify and troubleshoot basic workstation hardware and connectivity issues. • Ability to follow defined installation procedures, checklists, safety guidelines, and escalation processes. • Good verbal communication and interpersonal skills. • Ability to work effectively as part of an onsite deployment team. • Strong attention to detail and ability to maintain consistent workstation installation standards. • Ability to perform physical onsite activities associated with workstation deployment, including unpacking, positioning, connecting, and organizing workstation equipment. Preferred Skills • Previous experience supporting large-scale office moves, new-building setups, workstation refreshes, or technology deployments. • Experience with corporate Windows laptops and workstations. • Experience working with enterprise docking stations and multi-monitor environments. • Experience performing basic network connectivity troubleshooting. • Familiarity with asset tracking and deployment checklists. • Experience working within an enterprise IT support or ITSM environment. Scope of Troubleshooting The technician's troubleshooting responsibilities will primarily cover: • Workstation setup • Monitor and display configuration • Docking station setup and basic troubleshooting • Approved workstation peripherals • Physical connectivity between the desk LAN port and docking station • Cable and connection troubleshooting • Basic wired LAN validation • Basic laptop Wi-Fi connectivity troubleshooting • Basic hardware and peripheral fault isolation
 

Key Skills

Education

Any Gradute