Description

Lead IT field services and manage technical support operations for end users.

This role is on-site.

Responsibilities

• Manage 1st and 2nd level desktop and network support teams.
• Oversee end user desktop support operations and technical workflows.
• Direct IT field service delivery to drive customer satisfaction.
• Lead technical support staff in an IT service management environment.

Required Skills

• 5 to 15 years of experience in IT field services.
• Proven track record in managing customer satisfaction for end user support.
• Experience managing desktop and network support teams.
• ITIL Foundations certification.
• Industry standard technical certifications such as A+.
• Ability to lead technical support staff.

Preferred Skills

• Project Management certification.
• Previous management experience of 1st and 2nd level support teams.

Key Skills

Education

Any Graduate