Description

You will provide on-site deskside support and technical resolution for end users in a field service capacity.

Responsibilities

• Deliver face-to-face deskside support for service requests and on-site problem resolution.
• Provide hands and eyes support for Audio Visual, Network (Data and voice), and Server teams.
• Provision, image, and reimage Windows operating systems on desktops and laptops.
• Manage hardware lifecycle tasks including disconnecting/reconnecting workstations, peripherals, and phone equipment.
• Document all work events, assignments, and customer satisfaction via a trouble ticketing system.
• Deploy and set up PC equipment and wireless devices including Android and iPhone.

Required Skills

• 5+ years of experience in technical support roles.
• Significant experience with Microsoft Windows operating systems (Windows 10, 7, Vista, XP, 2000, 98).
• Proficiency with Microsoft Active Directory and GPO.
• Experience using ServiceNow or similar trouble ticketing systems.
• Hands-on experience with SCCM (Systems Center Configuration Manager).
• Advanced troubleshooting skills for hard drive encryption software and enterprise printers.
• Proficiency in Microsoft Office Suite, including Exchange configuration for Outlook.
• Ability to support Apple OS X and wireless mobile devices.
• Experience with IMACD and Asset Inventory processes.
• Knowledge of ESD safety precautions and remote desktop connectivity applications.

Preferred Skills

• Experience with Windows Server environments (2012, 2008 r2, 2008, 2003, 2000).

Key Skills

Education

Any Graduate