Description

You provide essential technical assistance for computer systems, cloud services, hardware, and network software, serving as the primary point of contact for resolving disruptions to ensure seamless end-user operations.

This role is on-site.

Responsibilities

• Serve as the first point of contact for IT support, diagnosing and troubleshooting software and hardware issues.
• Install, configure, and maintain software and hardware components for computer and network systems.
• Repair and replace damaged computer and network components to restore functionality.
• Ensure security of client and server computers by installing and upgrading antivirus and firewall software.
• Maintain and update technical documentation regularly and test new hardware and software before full-scale installation.

Required Skills

• Experience with Active Directory, Windows OS, SCCM, and ITIL Methodologies.
• General experience as an IT Field Support Technician or Service Desk Specialist.
• Proficiency in computer hardware repair and software troubleshooting.
• Strong customer service skills for supporting users encountering challenges.
• Ability to diagnose and resolve technical disruptions efficiently.

Preferred Skills

• Associate's degree in a related field.
• Specialized experience in ITIL frameworks.

Key Skills

Education

Any Graduate