Description

You will provide on-site deskside support and technical resolution for end-users as part of the Field Service Operations team.

This role is on-site.

Responsibilities

• Deliver face-to-face deskside support for service requests and on-site problem resolution.
• Provide hands and eyes support for Audio Visual, Network (Data and voice), and Server teams.
• Provision, image, and re-image Windows operating systems on desktops and laptops.
• Manage hardware deployment, including disconnecting/reconnecting workstations, peripherals, and phone equipment.
• Document all work events, assignments, and customer satisfaction metrics within the trouble ticketing system.

Required Skills

• 5+ years of experience in technical support roles.
• Significant experience with Microsoft Windows operating systems (98, XP, Vista, 7, 10).
• Proficiency with Microsoft Active Directory and Group Policy Objects (GPO).
• Experience using ServiceNow or similar trouble ticketing systems.
• Advanced troubleshooting skills for Microsoft Office Suite, including Outlook and Exchange configuration.
• Hands-on experience with software installation and enterprise printer support.
• Ability to provision and support wireless devices including Android and iPhone.
• Working knowledge of Systems Center Configuration Manager (SCCM).

Preferred Skills

• Experience with IMACD and asset inventory management.
• Functional capability with Apple OS X.

Key Skills

Education

Any Graduate