Description

You will provide Level 1 IT support and technical assistance to users in a call center environment.

Responsibilities

• Handle customer questions, complaints, and information requests via phone and chat.
• Resolve technical issues related to desktop support and software applications.
• Provide direct assistance with Microsoft Office Suite and operating system troubleshooting.
• Log and track all support tickets in the helpdesk system.

Required Skills

• Minimum six months of IT Level 1 support experience.
• Proficiency with MS Office and Outlook.
• Experience supporting Windows 7 and Windows 10 environments.
• Hands-on desktop support capabilities.
• High School diploma or GED.

Preferred Skills

• 1+ years of experience as a Helpdesk Technician.
• Vocational or Technical degree in computer applications or computer technology.
• Knowledge of Apple iOS.

Key Skills

Education

Any Graduate