Description

You will provide technical support for moderately complex hardware, peripheral, and application issues in Des Moines, IA.

Responsibilities

• Diagnose, analyze, and research computer problems to minimize service interruptions.
• Troubleshoot hardware and peripheral issues using operating system software commands.
• Analyze error conditions and abnormal situations to report malfunctions to management.
• Communicate technical solutions effectively to customers and personnel at all levels.

Required Skills

• 5+ years of experience in technical support roles.
• Proficiency using operating system commands for troubleshooting.
• Experience diagnosing hardware and peripheral malfunctions.
• Ability to resolve moderately complex computer and application problems.
• Strong analytical and decision-making capabilities.
• Effective verbal and written communication skills for interacting with diverse users.
• Degree holder (Any Graduate).

Key Skills

Education

Any Graduate