Description

You will provide technical support and manage hardware lifecycle for end users in Golden, Colorado.

Responsibilities

• Image and prepare desktop equipment during annual refresh cycles.
• Manage hardware and software assets through tracking and documentation.
• Resolve technical issues via phone and in-person support.
• Execute tasks using IT ticketing systems to manage incidents and requests.
• Coordinate hardware deployments and maintain asset management records.

Required Skills

• 6+ years of professional experience in Business or Information Technology.
• Experience with desktop imaging and hardware preparation.
• Proficiency with Active Directory and Microsoft Office.
• Hands-on experience using an IT ticketing system.
• Knowledge of TCP/IP networking fundamentals.
• Strong verbal and written communication skills.
• Ability to manage time effectively and work independently.
• Valid driver's license and reliable transportation for local travel.

Preferred Skills

• Experience with ServiceNow for incident, request, and asset management.
• Adobe Acrobat proficiency.
• Project management experience.

Key Skills

Education

Not specified