Description

You will provide Tier 1 desktop support and hardware management in a Microsoft Windows environment.

This role is on-site.

Responsibilities

• Resolve Tier 1 helpdesk requests including login issues, Zoom connectivity, and headset troubleshooting.
• Manage computer hardware through imaging, packaging, and shipping devices.
• Maintain hardware and software inventory by managing licenses via Excel, Teams, and Outlook.
• Execute technical projects and assist other agents as your technical knowledge increases.

Required Skills

• 2+ years of technical support experience for end-user desktops.
• Deep knowledge of Microsoft Windows desktop operating systems.
• Proficiency with Active Directory and Virtual Computers.
• Experience using Microsoft Excel, Outlook, and Word.
• Ability to obtain a security clearance.
• Technical school training or college coursework.

Preferred Skills

• Experience with ServiceNow and VMware.
• Familiarity with Office 365 administration.

Key Skills

Education

Bachelor's degree