Description

Provide desk-side and service desk support to ensure end users complete business tasks through hardware and software troubleshooting.

Responsibilities

• Resolve end-user help requests and incident tickets via phone, walk-in, and ticket systems.
• Install, configure, maintain, and upgrade a wide range of hardware and software.
• Image new systems using automated technologies like SCCM and manage driver and patch updates.
• Manage asset inventory, including purchasing systems, replacing laptops, desktops, and mobile devices.
• Deploy and maintain the smartphone fleet and assist with data center operations.

Required Skills

• 2+ years of experience in Help Desk or Desk Side Support roles.
• Proficiency with Windows and Mac workstation operating systems.
• Experience supporting mobile operating systems including Android and iOS.
• Hands-on experience with Active Directory and Group Policies.
• Experience using SCCM for system deployment.
• Knowledge of networking, printing services, and office technologies like VoIP and cabling.
• Familiarity with IIS and scripting.
• Understanding of server hardware and IT infrastructure support.
• Strong communication skills to interact with both technical audiences and executive managers.

Preferred Skills

• Experience with Cleanroom protocols and procedures.
• Microsoft certifications.
• Systems Administration or System Engineer experience.

Key Skills

Education

Bachelor's degree