Description

Job Description

We are seeking an experienced IT Help Desk Technician to serve as the first line of technical support for a banking environment. The ideal candidate will be responsible for troubleshooting hardware, software, network, and access-related issues while ensuring a high level of customer service for both onsite and remote users.

This role requires strong desktop support experience, excellent communication skills, and bilingual proficiency in English and Spanish.

Required Qualifications

• Minimum 5 years of IT Help Desk/Desktop Support experience
• Proven experience diagnosing, troubleshooting, repairing, and updating laptops, desktop PCs, smartphones, and tablets
• Experience performing hardware and software installations, upgrades, and maintenance
• Strong troubleshooting experience with:
  • Microsoft 365
  • Microsoft Teams
  • WebEx
  • Cisco Jabber
• Experience supporting VPNs and Virtual Desktop Infrastructure (VDI) environments
• Experience managing and resolving tickets through ServiceNow or similar ticketing systems
• Ability to assist end users with device settings, applications, cloud storage, and connectivity issues
• Bilingual in English and Spanish (Required)
• Strong customer service and communication skills

Key Skills

Education

Any Graduate