IT Help Desk Technician

You provide first-line technical support for a banking environment, troubleshooting hardware, software, network, and access issues for onsite and remote users.

This role is remote.

Responsibilities

• Diagnose, troubleshoot, and repair laptops, desktop PCs, smartphones, and tablets.
• Perform hardware and software installations, upgrades, and maintenance.
• Manage and resolve tickets through ServiceNow or similar systems.
• Assist end users with device settings, applications, cloud storage, and connectivity.

Required Skills

• 5+ years of IT Help Desk or Desktop Support experience.
• Bilingual proficiency in English and Spanish (Required).
• Experience supporting Microsoft 365 and Microsoft Teams.
• Experience with WebEx and Cisco Jabber.
• Strong troubleshooting skills for network and access-related issues.
• Experience supporting VPNs and Virtual Desktop Infrastructure (VDI) environments.

Preferred Skills

• Experience in a regulated banking environment.
• Strong customer service and communication skills.