Description

You provide technical support and hardware coordination for end users in Woburn, MA. This role is on-site.

Responsibilities

• Coordinate repairs and support for Apple hardware and Microsoft Windows environments.
• Troubleshoot Office 2013+, Office 2016, and Office 365 applications across PC and Mac platforms.
• Manage end-user requests for cloud applications including OneDrive and Google Drive.
• Diagnose and resolve issues within Windows 10+ and OS X 10.9+ operating systems.
• Support Dell PC hardware and peripheral connectivity.

Required Skills

• At least two years of help desk experience.
• Experience supporting Microsoft Windows 10 or higher.
• Experience supporting OS X 10.9 or higher.
• Proficiency with Microsoft Office 2013+ and Office 365.
• Experience managing Outlook and Apple Mail on macOS.
• Familiarity with cloud storage configurations like OneDrive and Google Drive.
• Bachelor's Degree or Associate's Degree.
• CompTIA A+, CompTIA Network+, or CompTIA Linux+ certification.

Preferred Skills

• CCNA, Apple, MCP, MCDST, MCSA, or MCSE certifications.

Key Skills

Education

ANY GRADUATE