Description

You will provide technical support for Apple Pay and related payment services, resolving issues via phone, chat, and email.

This role is on-site.

Responsibilities

• Resolve payment-related issues and technical queries for customers.
• Troubleshoot customer problems across various operating systems.
• Document all actions to ensure established processes are followed.
• Escalate complex issues to meet service level agreements (SLAs).

Required Skills

• 5+ years of professional experience in a technical support role.
• Proficiency with Microsoft products.
• Experience troubleshooting various operating systems.
• Foundational knowledge of basic networking.
• Ability to manage service delivery requirements and meet SLAs.
• Experience resolving routine technical enquiries within required timescales.

Preferred Skills

• Degree or equivalent graduate-level education.

Key Skills

Education

Any Gradute