Description

Lead the desktop support team and manage IT infrastructure projects on-site in Atlanta, GA.

Responsibilities

• Supervise the IT services team to maintain client infrastructure and end-user computing systems.
• Lead full project lifecycles including initiation, planning, execution, monitoring, and closing.
• Manage client interactions, handle escalations, and serve as the primary contact for customer queries.
• Conduct root cause analysis on infrastructure problems and develop mitigation and service improvement plans.
• Prepare and submit weekly, monthly, and quarterly reports regarding incident and change management.

Required Skills

• 5+ years of experience in IT roles, progressing from Desktop Engineer to Desktop Manager or Project Manager.
• 3-5 years of direct project management experience.
• Technical knowledge of IT Infrastructure Cloud, Networking, and End User Computing.
• Understanding of information security and application support.
• Proven experience in client interaction and handling escalations.
• Experience with industry-standard tools for incident and change management.
• Ability to conduct risk assessments and develop mitigation plans.
• Experience in staff recruitment, training, and performance evaluation.

Preferred Skills

• Any Graduate degree.
• Experience coordinating with offshore teams.

Key Skills

Education

Any Graduate