Description

You will provide technical support and incident management for hardware, software, and network systems.

This role is on-site.

Responsibilities

• Diagnose and resolve hardware, software, and network issues via phone, email, or in-person.
• Record, track, and prioritize incidents and service requests using a ticketing system.
• Install, configure, and update computer systems, software, and peripheral devices like printers and scanners.
• Create and maintain documentation for IT procedures, issue resolutions, and user guides.
• Conduct user training and onboarding sessions regarding IT policies and system usage.

Required Skills

• 5+ years of experience in technical support roles.
• Proficiency in incident management and troubleshooting workflows.
• Experience performing routine maintenance on computer systems and networks.
• Ability to guide users through step-by-step technical solutions.
• Proven track record of managing service requests within a ticketing system.
• Experience with hardware installation and software configuration.
• Any Graduate degree.

Key Skills

Education

Any Graduate