Description

You will provide L2/L3 technical support to ensure stable IT infrastructure and system availability.

Responsibilities

• Resolve technical queries via phone, email, instant message, or ticketing systems.
• Manage user lifecycles, including AD account administration and Group Policy application.
• Maintain network services including DNS, DHCP, and firewall/VPN management.
• Perform system installation, software configuration, and patching via WSUS.
• Troubleshoot hardware failures and coordinate repairs or vendor escalations.
• Monitor endpoint security and antivirus solutions.

Required Skills

• 5+ years of hands-on experience with Windows OS and Windows Server (2016–2022).
• Proficiency in Active Directory, Group Policies, DNS, and DHCP.
• Working knowledge of AWS services including EC2, S3, IAM, and VPC.
• Understanding of CI/CD tools such as Jenkins, GitHub Actions, or GitLab CI.
• Ability to use PowerShell or Bash for basic scripting.
• Knowledge of IT security basics, patching, and user access control.
• Experience managing bandwidth utilization and firewall monitoring.
• Any Graduate degree.

Preferred Skills

• Exposure to Linux OS, Docker, Ansible, or Terraform.
• AWS Cloud Practitioner or CompTIA Security+ certifications.
• Experience with ticketing platforms like JIRA, ServiceNow, or Freshservice.

Key Skills

Education

Any Graduate