Description

You will provide technical support and troubleshoot inbound service requests for hardware and software issues.

Responsibilities

• Accept inbound calls, identify technical issues, and document troubleshooting steps.
• Resolve hardware and software problems using internal knowledgebase resources.
• Communicate and transfer reported issues to internal or external teams as needed.
• Participate in an on-call support rotation to ensure coverage.

Required Skills

• 1+ years of PC support experience.
• 6+ months of call center support experience.
• 1+ years supporting Windows 7 and Windows 10 operating systems.
• 1+ years supporting mobile devices, including Android and Apple tablets or phones.
• 6+ months of experience with MS Office applications (Word, Excel, PowerPoint, Outlook).
• Ability to troubleshoot technical issues and networking.
• Any Graduate degree.

Key Skills

Education

Any Graduate