Description

You will provide technical support for internal systems and hardware, primarily focused on the Temple, TX office.

Responsibilities

• Update tickets by gathering necessary information and defining urgency levels.
• Complete assigned tasks including staging, installation, configuration, upgrades, and maintenance of software and physical workstations.
• Troubleshoot technical problems and coordinate with vendor support teams.
• Communicate ticket details succinctly when handing off to NOC, Systems Administration, or Engineering teams.
• Maintain and handle shared documentation with strict confidentiality.

Required Skills

• 5+ years of experience in technical support roles.
• Proficiency with Windows and MacOS systems.
• Hands-on experience with IT hardware support and computer repair.
• Strong troubleshooting skills.
• Excellent verbal and written communication skills in English.
• Ability to work independently and cross-functionally to meet internal customer needs.
• Strong organizational skills and attention to detail.
• Bachelor's degree or any graduate degree.

Key Skills

Education

Any Graduate