Description

Key Responsibilities

Infrastructure Management

• Manage and maintain enterprise IT infrastructure, including servers, storage, networking, cloud services, and related technologies.
• Ensure high availability, reliability, and performance of IT systems and services.
• Oversee infrastructure upgrades, patch management, capacity planning, and lifecycle management.
• Develop and maintain infrastructure standards, procedures, and documentation.

Network & Systems Administration

• Manage LAN, WAN, wireless, VPN, and internet connectivity services.
• Oversee server environments, virtualization platforms, operating systems, and storage solutions.
• Ensure effective monitoring and proactive management of infrastructure components.

Cloud & Technology Operations

• Support and manage cloud infrastructure and hybrid environments.
• Evaluate and implement new infrastructure technologies and solutions.
• Ensure infrastructure architecture aligns with business and technology strategies.

Security & Compliance

• Collaborate with cybersecurity teams to implement and maintain infrastructure security controls.
• Ensure compliance with organizational policies, regulatory requirements, and industry standards.
• Support vulnerability remediation, disaster recovery, backup, and business continuity initiatives.

Team Leadership & Vendor Management

• Lead, mentor, and develop infrastructure engineers and administrators.
• Manage relationships with technology vendors, service providers, and consultants.
• Oversee vendor performance, contracts, renewals, and service delivery.

Project Management

• Lead infrastructure-related projects, including migrations, upgrades, deployments, and modernization initiatives.
• Coordinate with project teams and stakeholders to ensure successful delivery of infrastructure solutions.
• Manage project timelines, risks, budgets, and resource allocation.

Monitoring & Reporting

• Establish and monitor infrastructure KPIs, SLAs, and operational metrics.
• Provide regular reports on system performance, capacity, availability, and operational risks.
• Identify opportunities for automation and operational improvement.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• 7+ years of experience in IT infrastructure, systems administration, network administration, or related areas.
• 3+ years of leadership or team management experience.
• Strong knowledge of server, storage, network, virtualization, and cloud technologies.
• Experience managing enterprise infrastructure environments and support operations.
• Strong troubleshooting, analytical, and problem-solving skills.

Preferred Qualifications

• Certifications such as:
  • ITIL Foundation
  • Microsoft Certified Certifications
  • Cisco Certifications (CCNA, CCNP)
  • VMware Certifications (VCP)
  • Cloud Certifications (AWS, Azure, Google Cloud)
• Experience with infrastructure monitoring, automation, and IT Service Management (ITSM) tools.
• Knowledge of cybersecurity frameworks and infrastructure governance practices

Key Skills

Education

Bachelor's degree