Description

Responsibilities:

• Manage a team of System Administrators, providing mentorship, guidance, and professional development.
• Ensure the team delivers high-quality support and project implementation in a timely manner.
• Conduct performance evaluations and handle any personnel issues.
• Oversee the deployment and management of infrastructure solutions both on-premise and in cloud environments.
• Lead and participate in system initiatives and new projects, ensuring alignment with organizational goals.
• Provide Tier I - Tier III support for all infrastructure systems and resolve escalated support tickets.
• Collaborate with IT staff to determine specific needs and implement appropriate technical solutions.
• Analyze and resolve network-related issues, conducting root cause analysis and implementing preventive measures.
• Design and configure new systems and technology, ensuring optimal performance and scalability.
• Troubleshoot and independently resolve complex technical issues.
• Conduct after-hours maintenance as needed to minimize disruption to operations.
• Travel to newly acquired sites for discovery and implementation, as necessary.

Required Qualifications:

• Bachelor's Degree (preferred) or equivalent experience.
• Minimum of 10 years of IT infrastructure experience, with at least 1-2 years in a Project management role.
• Proven experience with Microsoft technology, services, and support.
• Strong expertise in Azure-based technology, including Azure AD, Intune, M365, etc.
• Proficiency in PowerShell or other scripting languages preferred.
• Skilled in coordinating cross-functional teams, managing project timelines and priorities, identifying technical risks and dependencies, and communicating project status to technical and business stakeholders.
• Proven ability to lead Data Center Migrations, infrastructure upgrades, cloud migrations, system implementations, technology rollouts, and newly acquired site deployments
• In-depth understanding of corporate networking and systems infrastructure, including MPLS, VPN, network connectivity, Internet access, exchange, servers, etc.
• Excellent communication skills, capable of conveying complex technical problems concisely and professionally to both technical and non-technical audiences.
• Willingness to travel up to 10%

Key Skills

Education

Bachelor's degree