Description

Key Skills: Network Monitoring, Infrastructure Support, Network Operations, Incident Management, Service Requests, Global Backbone, Network Solutions, Operational Processes, Documentation, Team Collaboration

Good to Have Skills: Initiative, dynamism, empathy, proactivity in proposing process improvements or problem solutions, organized approach, teamwork and collaboration skills, strong commitment to team deliverables and deadlines.

Roles & Responsibilities:

• Monitor performance, availability and overall health of the network infrastructure systems.
• Act in the operation of global IT services, solving problems, incidents, configurations, alerts and service requests.
• Provide up to Level 2 Support for the Bosch infrastructure services with focus on Global Backbone.
• Work and collaborate on an international team operating, supporting, monitoring, implementing and optimizing network solutions globally.
• Execute and optimize operational processes, reviewing procedures and documents related to network solutions and technologies.
• Document and log issues with detailed resolution steps for future reference and knowledge sharing.
• Escalate complex issues to the appropriate engineering teams and vendor partners when required.
• Work closely with Service Managers, Operation Managers and Engineering teams on opportunities for improvement.
• Maintain availability to work in shift hours, including weekends and holidays as required.

Education: Degree in Computer Science, Network Analyst or equivalent qualification required

Key Skills

Education

Any Graduate