Description

 Key Responsibilities:

Build and lead the internal IT function

• Define the IT Support Specialist role, run the hire, and onboard them
• Set priorities, standards, and escalation paths for the internal team
• Decide what work belongs in-house versus with the MSP, and rescope the MSP contract as internal capability grows
• Develop future team members

End-user support and service quality

• Own the user experience of IT across all sites: ticket volume, resolution times, recurring issues, customer satisfaction
• Establish clear intake and triage between the internal team and the MSP
• Eliminate root causes behind repeat tickets rather than resolving them faster
• Standardize onboarding/offboarding, device provisioning, and documentation across locations
• Routinely be present at each site to understand needs and how each one operates
• Manage all software and software licensing.
• Manage hardware and mobile devices, including laptops, iPads, cell phones, tv's, NovoConnects, firewalls, servers, access points, protectors, and WiFi hot spots
• Reducing/eliminating downtime.

MSP and vendor management

• Hold the MSP accountable through defined SLAs and regular service reviews
• Serve as the escalation point when the MSP's process isn't working
• Manage contracts, renewals, and licensing

Infrastructure and cloud migration

• Maintain infrastructure to a common standard including network, connectivity, endpoints, identity
• Own backup, disaster recovery, and continuity planning
• Plan capacity and hardware lifecycles
• Mitigate security risks

AI and systems integration

• Map and improve Renfrow's core systems integration (Vista, iSolved, FastPipe, Bluebeam)
• Design and deliver necessary integrations; bring solutions and recommendations
• Evaluate and help pilot AI tooling through assessment of cost, data privacy, and productivity gain
• Set practical AI governance: acceptable use, data handling, and where company information should and shouldn't go

Work Environment:

Work is performed in both an office setting and at active construction sites. The Project Manager must be able to visit job sites, navigate uneven terrain, and observe field conditions.

Qualifications:
Required

• 7+ years in IT, including experience owning a function or major program
• Some level of management experience
• Experience managing an MSP or outsourced provider
• Multi-site infrastructure experience: networking, identity, endpoint management across locations
• Hands-on cloud migration experience
• Systems integration experience; APIs, data mapping, and an understanding of why integrations fail
• Ability to prioritize and explain solutions to non-technical leadership

Key Skills

Education

Bachelor's degree