Description

Lead the Cloud Data Engineering Application Service Delivery team to support data assets and APIs within the Enterprise Data Lake.

Responsibilities

• Build and manage a geographically diverse team to provide 24/7 solution support.
• Manage support incidents, alerts, and escalations to minimize business impact.
• Perform root cause analysis and problem resolution to prevent issue re-occurrence.
• Publish quarterly health reporting on EDL applications and performance against SLAs.
• Partner with Domain and DevOps teams to implement monitoring, alerts, and infrastructure updates.

Required Skills

• 5+ years of professional experience in IT service delivery.
• Experience managing APIs and Cloud Data environments.
• Proven ability to manage and meet SLAs.
• Experience in incident management and root cause analysis.
• Background in managing geographically diverse, 24/7 support teams.
• Ability to lead security vulnerability remediation and audit responses.
• Experience with financial forecasting and capacity planning.

Preferred Skills

• Experience overseeing application security vulnerability remediation.
• Background in compliance audit activities.

Key Skills

Education

ANY GRADUATE