Description

You will manage IT server operations for the Hyderabad site and support operations from Pune.

Responsibilities

• Lead incident and problem management for the server domain to ensure SLAs are met.
• Act as the primary point of contact for Hyderabad-based server platform support, coordinating with vendors and global IT teams.
• Monitor server platform performance and escalate identified issues.
• Serve as an L3 escalation point for end-user computing hardware and software issues.
• Administer Active Directory, DNS, DHCP, and DC configurations.
• Manage storage systems, backup solutions, and VMware virtual environments.
• Maintain ISO 27001 and ISO 20000 documentation and act as SPOC for internal and external audits.
• Handle budgeting, monthly accruals, and vendor performance reviews.

Required Skills

• 6-7 years of total IT infrastructure experience.
• 3-4 years of experience in BPO/ITES environments.
• Hands-on experience with VMware virtualization.
• Experience with Dell EMC NAS and SAN storage systems.
• Proficiency with backup solutions such as Rubrik.
• Knowledge of server hardware and RAID configuration.
• Experience with SQL Database clustering.
• Understanding of MS Exchange-based messaging architecture.
• Experience with Citrix and Azure VDI environments.
• MCSE and ITIL framework knowledge.
• Cloud Migration and Desktop Application support skills.
• Active Directory, DC, DNS, and DHCP administration.

Preferred Skills

• Experience with Blackberry/smart device configurations.

Key Skills

Education

Any Graduate