Description

You will manage and maintain the company's hardware, software, and network infrastructure in Hong Kong. This role is on-site.

Responsibilities

• Install and configure hardware, software, and workstations according to corporate standards.
• Manage servers, networks, mobile devices, and computer systems to ensure uptime.
• Monitor system performance and troubleshoot technical issues or outages.
• Maintain security through access controls, firewalls, backups, and user education.
• Upgrade systems, manage vendors, and maintain technical documentation and user manuals.

Required Skills

• 5+ years of experience in IT Support or a similar role.
• Hands-on experience with Windows Clients, Windows Server, and Microsoft 365 products.
• Proficiency with VMware, QNAP, and Active Directory.
• Experience managing Meraki networks (LAN, WAN, SAN), VPN, and Proxy.
• Knowledge of SAP, POS systems, Cloud environments, and Proofpoint.
• Technical expertise in MFA, patch management, and mobile device management.
• Competency with printers, AV systems, and data backup/recovery protocols.

Preferred Skills

• Experience within the retail sector.
• Professional IT certification.

Key Skills

Education

Any Graduate