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IT Operations Analyst

Varite Inc

 

Bangalore, Karnataka, India

Posted On: 15+ days ago
Experience: 5+ years
Availability: Hybrid
Openings: 2
Category: IT Operations Analyst
Tenure: Contract - Corp-to-Corp
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Description

Manage end-to-end software request lifecycles, from intake validation to closure, ensuring SLA compliance and backlog health.

This role is on-site.

Responsibilities

  • Validate software requests for completeness, documentation, and eligibility before routing.
  • Monitor queue health, aging tickets, and SLAs to identify and resolve operational bottlenecks.
  • Lead bi-weekly stakeholder reviews, preparing agendas, status updates, and risk highlights.
  • Coordinate inputs across security, procurement, legal, and finance teams to drive decision-ready summaries.
  • Track decisions to closure and ensure alignment on priority requests through action item management.

Required Skills

  • 5+ years in operations or process-driven environments with a focus on IT service delivery.
  • Hands-on experience with workflow and ticketing systems, specifically ServiceNow and Jira.
  • Proficiency in data analysis and reporting using Excel, Power BI, or Tableau.
  • Strong understanding of software request lifecycle management and intake processes.
  • Ability to manage high-volume operations independently while maintaining quality standards.
  • Experience preparing decision-ready summaries and tracking follow-ups in cross-functional settings.
  • Familiarity with SLA tracking, queue management, and backlog analysis techniques.

Preferred Skills

  • Knowledge of software governance frameworks, licensing models, and procurement processes.
  • Awareness of security, compliance, and risk assessment requirements in enterprise IT.

Education

Bachelor's degree

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