IT Operations Manager

You will manage IT Distribution Center Analysts and coordinate technical support activities across all distribution centers.

Responsibilities

• Manage and monitor the day-to-day work of DC IT Analysts to ensure consistent support across all locations.
• Oversee network administration, including hardware configuration for PCs, servers, RF devices, switches, and printers.
• Standardize IT procedures and develop functional documentation to ensure process consistency between centers.
• Coordinate with IT Logistics to manage DC applications such as WMS.
• Act as a liaison between distribution centers and other IT departments, including Tier I Support.
• Provide hands-on coverage for DC IT Analysts during absences to maintain operational continuity.

Required Skills

• 5+ years of experience in IT operations or related technical management roles.
• Proficiency in systems administration, including PC, server, and network maintenance.
• Strong process management skills to develop and standardize technical workflows.
• Proven vendor management skills.
• Knowledge of logistics and distribution center systems.
• Competency in MS Office Suite.
• Understanding of project management, project lifecycle models, and software development lifecycle methodologies.
• Ability to communicate technical concepts in user-friendly language.

Preferred Skills

• Experience managing distributed teams across different time zones.