Description

Direct IT operations to improve organizational performance and efficiency. You manage the CRM application, billing system, and website as the single point of contact for process issues and system changes.

Responsibilities

• Manage the proper functioning of the CRM application, billing system, and website.
• Coordinate with vendors to handle enhancements and bug fixes for core systems.
• Monitor SLA management to ensure continuous value delivery to stakeholders.
• Optimize IT operations resources, including people, systems, and knowledge, for cost-efficient delivery.

Required Skills

• Over 5 years of working experience in the IT domain.
• 4-5 years of related experience in IT operations or management.
• Extensive knowledge of SQL operations, including writing queries and functions using MySQL or MSSQL.
• Experience managing CRM applications and billing systems.
• Proficiency in writing Business Requirement Documents (BRD).
• Strong leadership and organizational skills.
• Ability to communicate effectively across all levels of an organization.

Preferred Skills

• Bachelor's degree (B.E.) or equivalent technical qualification.

Key Skills

Education

ANY GRADUATE