Description

You will manage technical and functional requests to ensure system stability and user satisfaction.

Responsibilities

• Troubleshoot and resolve technical errors and user queries within defined SLAs.
• Track and log all issue details to provide regular updates to customers.
• Generate reports and maintain extensive documentation of errors and product changes.
• Assist users with product-related inquiries and provide clear communication regarding request status.
• Contribute to product development and process improvements by identifying system flaws.

Required Skills

• 2 to 4 years of relevant experience in production or application support.
• Proficiency with SQL and database tools.
• Experience using customer support software such as Zoho Desk or JIRA.
• Strong problem-solving skills for resolving both quick fixes and complex collaborative issues.
• Ability to multitask and manage technical issues from multiple customers simultaneously.
• High attention to detail for error tracking and documentation.
• Effective communication skills for customer service and status reporting.
• Competency with Excel for data management and reporting.

Key Skills

Education

Not specified