Description

You will support and track project requirements for research efforts across the UX team to ensure successful delivery.

Responsibilities

• Track project requirements and meet with teams to address progress, challenges, and agency policy compliance.
• Maintain IT and internal process documentation for team-wide use.
• Perform research and provide recommendations for software and hardware to improve IT capabilities.
• Provide technical support to resolve software and hardware issues without relying on scripts or knowledge bases.
• Analyze helpdesk tickets in Jira or similar service platforms to ensure timely responses.
• Coordinate asset management, including cataloging inventory, preparing quotes, and reviewing defective hardware.

Required Skills

• 4+ years of experience managing the end-to-end lifecycle of special IT projects.
• 3+ years of experience assisting users with computer systems and software applications.
• Proficiency with Microsoft Office and specialized software.
• Strong ability to analyze, troubleshoot, and respond to complex technical problems.
• Proven ability to manage multiple changing priorities and meet deadlines independently.
• Excellent written and verbal communication skills for technical and interpersonal coordination.
• Ability to obtain and maintain a Public Trust clearance.
• Must reside within two hours of Woodlawn, MD, and work on-site at least 3 days a week.

Education

• Bachelor's degree and 3 years of relevant work experience, or a Master's degree and 1 year of relevant experience, or 7 years of related experience.

Key Skills

Education

Bachelor's degree