Description

Key Responsibilities
Program & Project Leadership

• Lead planning, execution, and delivery of multiple concurrent IT programs and projects.
• Develop and maintain detailed project plans, timelines, budgets, and resource allocations.
• Monitor progress, proactively identify risks, and drive timely issue resolution to closure.
• Escalate risks and blockers appropriately with mitigation strategies.

Agile & Scrum Execution

• Facilitate Scrum ceremonies (Sprint Planning, Daily Stand-ups, Reviews, Retrospectives).
• Manage and maintain Scrum and Kanban boards in JIRA.
• Build and maintain JIRA dashboards and project tracking metrics.
• Partner with clients and Product Owners to manage backlog grooming and story refinement.
• Ensure user stories are well-defined with clear acceptance criteria.

Stakeholder & Client Management

• Coordinate with internal teams and external stakeholders to define scope, objectives, and deliverables.
• Provide regular status updates to senior leadership and client stakeholders.
• Create executive-ready PowerPoint presentations for steering committee meetings.
• Facilitate collaboration across business, technology, and operations teams.

Reporting & Governance

• Track and report key performance metrics including milestones, budget utilization, and resource allocation.
• Prepare detailed Excel reports for project tracking and forecasting.
• Maintain transparency through structured status reporting.
• Ensure adherence to governance standards and best practices.

Resource & Team Management

• Manage cross-functional project teams across multiple applications.
• Allocate and optimize resources for productivity and efficiency.
• Foster a positive, high-performance team environment.
• Be hands-on in planning and task breakdown when required.

Continuous Improvement

• Conduct risk assessments and develop mitigation strategies.
• Identify opportunities for process improvements and innovation in delivery.
• Stay informed on industry trends, especially within Mortgage and Insurance technology ecosystems.

Required Qualifications

• Minimum 10+ years of IT experience
• At least 3+ years leading multiple IT programs
• Strong domain expertise in Mortgage, Insurance, and Financial Services
• Deep understanding of Agile, Scrum, and Kanban methodologies
• Expert-level experience with JIRA (Scrum boards, Kanban boards, dashboards, reporting)
• Strong risk management and escalation experience
• Experience handling multiple projects across various applications
• Advanced proficiency in Microsoft Excel and PowerPoint
• Excellent written and verbal communication skills
• Strong stakeholder management and executive presentation skills

Preferred Qualifications

• PMP, CSM, or SAFe certification (preferred)
• Experience in enterprise-scale digital transformation initiatives
• Exposure to regulatory and compliance requirements within Financial Services

Key Competencies

• Leadership & Accountability
• Strategic Thinking
• Risk & Issue Management
• Client Engagement
• Analytical & Reporting Skills
• Collaboration & Teamwork
• Innovation & Value-Driven Delivery

Key Skills

Education

Any Gradute