Description

Key Responsibilities

 1. Project Management & Delivery Governance Lifecycle Management: Facilitate the definition of project scope, goals, milestones, and resource requirements from concept through successful implementation. Agile/Waterfall Execution: Lead sprint planning, daily stand-ups, and retrospectives to guide the project lifecycle, utilizing Agile methodologies to drive incremental value. Stakeholder Visibility: Create transparent reporting, dashboards, and visibility into project progress, managing cross-team dependencies, bottlenecks, and delivery risks. Cross-Functional Collaboration: Partner closely with technical and product teams to prioritize, scope, and deliver complex, data-heavy IT projects. 2. Price Margin Optimization (Core Workstream) Process Optimization: Guide internal teams and our external vendor through process mapping (current state, future state, and system changes) for two key areas: Promotions and Price Management. Change Management: Drive the change management strategies required to successfully bring new pricing processes and system changes to life. Data Foundations & Analytics: Oversee the discovery and execution of core pricing data foundations—managing the ingestion, cleaning, and transformation of data to build interactive, AI-enabled analytics tools. 3. AI for Customer Service (Support Workstream) Lightweight PM/SM Support: Coordinate internal teams and the external vendor to adapt the established data foundations for customer service-specific data needs. Pilot Execution: Help build robust delivery processes that empower internal teams to own, track, and successfully execute active AI customer service pilots and use cases. Required Skills & Qualifications Experience: 4–7 years of IT project management experience (Level 2), with a proven track record of managing cross-functional delivery and external implementation partners. Pricing & Data Domain Expertise: Strong background managing projects involving pricing systems, margin optimization, or promotions. Technical Literacy: Solid understanding of data pipelines (ingestion and cleaning) and AI/analytics frameworks. Methodology Flex: Deep familiarity with Agile/Scrum principles (acting as a Scrum Master where needed) alongside the ability to manage Waterfall constraints. The "Own It" Mentality: A proactive leadership style. We need someone who actively stays ahead of issues, anticipates bottlenecks, and drives resolution before timelines are impacted

Key Skills

Education

Any Gradute