Description

You will manage ServiceNow CMDB health, data integrity, and integration processes. You own the lifecycle of Configuration Items and ensure alignment with the Common Service Data Model.

Responsibilities

• Perform regular audits and remediate stale, duplicate, or orphaned configuration items using the CMDB Health Dashboard.
• Manage ServiceNow Discovery, including MID Servers, credentials, and schedules, while configuring integrations with third-party tools like SCCM or cloud providers.
• Drive business service mapping and enforce CSDM alignment to ensure accurate impact analysis for Change, Problem, and Incident Management.
• Enforce CMDB policies, naming conventions, and data certification procedures to maintain governance and compliance.
• Create and maintain dashboards and reports on CMDB health, data quality, and compliance metrics.

Required Skills

• 5+ years of experience in IT project management or CMDB administration.
• Proficiency in ServiceNow, including CSA and CIS Data Foundations (CMDB and CSDM) credentials.
• Strong understanding of CSDM principles and CMDB fundamentals.
• Experience with SQL and JavaScript for data analysis and reporting.
• ITIL Foundation certification (v4 or v5).
• Bachelor’s degree in computer science, Information Systems, or equivalent work experience.
• Ability to analyze complex data sets, identify configuration drifts, and perform root cause analysis.

Preferred Skills

• ServiceNow Certified Implementation Specialist (CIS) Data Foundations credential.
• Experience integrating ServiceNow with SCCM, Azure, or AWS.

Key Skills

Education

Bachelor’s degree