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Richmond, VA, USA
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• Engineer, modify, package, and deploy commercial off‑the‑shelf (COTS) software across enterprise endpoint environments.
• Develop and maintain deployment packages using tools such as Microsoft Intune, Endpoint Configuration Manager (MECM/SCCM) or similar endpoint management platforms.
• Perform compatibility testing and configuration adjustments to ensure reliable software installation and operation across diverse device profiles.
• Automate software deployment workflows to improve efficiency, consistency, and scalability.
• Collaborate with application owners and security teams to evaluate software update requirements, dependencies, and risks.
• Support enterprise patch management processes, including testing, scheduling, deploying, and validating OS and third‑party updates.
• Monitor vulnerability reports from tools such as Rapid7, Qualys, Tenable, Defender for Endpoint, etc., and assist in prioritizing and remediating endpoint-related risks.
• Troubleshoot deployment failures, patching issues, and endpoint configuration problems, providing root-cause analysis and corrective actions.
• Maintain documentation for packaging standards, deployment procedures, endpoint baselines, and change management activities.
• Implement and enforce endpoint hardening policies, compliance settings, and configuration baselines.
• Partner with infrastructure, security, and service desk teams to ensure high endpoint reliability, security posture, and user satisfaction.
• Continuously evaluate new technologies, updates, and automation opportunities to optimize endpoint management operations.
Skill matrix:
| Experience and proficiency with Windows 11 operating systems and monthly/annual updates | Required | 4 | Years |
| Experience and proficiency with Microsoft Office 365 applications and monthly updates | Required | 4 | Years |
| Experience and proficiency using an Endpoint Management System | Required | 4 | Years |
| Experience and proficiency using a Workstation Imaging Solution | Required | 4 | Years |
| Experience and proficiency using a Service Management Ticketing System | Required | 4 | Years |
| Proven analytical and problem-solving abilities | Required | 4 | Years |
| Excellent verbal and written communication skills | Required | 4 | Years |
| Ability to work independently with minimal direction and as a team | Required | 4 | Years |
| Ability to work effectively with end users, technical staff, and senior staff – providing exception customer service | Required | 4 | Years |
| Experience with Microsoft InTune and Autopilot | Desired | 4 | Years |
| Experience with Microsoft GraphAPI | Desired | 4 | Years |
| Experience with PatchMyPC | Desired | 4 | Years |
| Experience with ServiceNow | Desired | 4 | Years |
| Experience with PowerShell |
Any Gradute
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