Description

You will manage IT service delivery, ensuring SLA compliance and leading incident, problem, and change management processes.

This role is on-site.

Responsibilities

• Lead incident, problem, and change management processes.
• Coordinate with internal teams, stakeholders, and vendors.
• Monitor service performance and drive continuous improvement.
• Support service transitions and uphold ITIL standards.

Required Skills

• 10+ years of experience in IT service management.
• Strong knowledge of ITIL/ITSM frameworks.
• Fluency in German and English.
• Proven track record in IT service management.
• Excellent communication and stakeholder management skills.

Key Skills

Education

Any Graduate