Description

You will manage the IT service desk ticket queue and act as a technical escalation point for service desk technicians.

Responsibilities

• Respond to support requests via chat, email, or ServiceNow.
• Provide first-level technical support for Windows and macOS devices.
• Troubleshoot Microsoft 365, email, VPN, and printer issues.
• Perform Active Directory tasks including password resets and account unlocks.
• Configure desktops and laptops for user onboarding and install software.
• Escalate complex problems to Level 2 or specialized IT teams.
• Maintain accurate documentation of issues and resolutions in the ticketing system.

Required Skills

• 1–2 years of IT support experience in help desk or desktop support roles.
• Proficiency with Windows 10/11 and macOS.
• Experience using ServiceNow or similar ticketing systems.
• Hands-on experience with Microsoft Office 365.
• Basic Active Directory knowledge for user account management.
• Understanding of common networking concepts.
• Ability to troubleshoot hardware and software issues.
• Experience with remote desktop software.
• Any Graduate degree.

Preferred Skills

• A+ or MCP certifications.

Key Skills

Education

Any Graduate