Description

Role Overview:

This role involves providing end-user technical support, deploying desktops and laptops, and troubleshooting basic network issues.

Key Responsibilities:

• Deploying desktops and laptops, monitors and other equipment and software to end users at Micron
• Replacement and upgrade of consumer replaceable parts (ie hard drives, memory, graphic cards)
• Troubleshooting basic network issues, activating ports, VPN connections, basic configurations on switches.
• Troubleshooting hardware and accessories issues (ie desktops, laptops, monitors, keyboard/mice, printers, mobile devices, A/V equipment).

Required Skills:

• 2+ years providing end-user technical support preferred
• A+ Certification preferred
• Working knowledge of the following technologies: Active Directory, Windows XP, 7, and 10, Knowledge of anti-virus / anti-malware programs, Microsoft Office suite

Qualifications:

• 4-6 years of experience

Key Skills

Education

Any Graduate