Description

You will provide end-user technical support, deploy desktop and laptop hardware, and troubleshoot basic network issues.

This role is on-site.

Responsibilities

• Deploy desktops, laptops, monitors, and peripherals to end users.
• Replace and upgrade consumer replaceable parts such as hard drives, memory, and graphics cards.
• Troubleshoot basic network issues, activate ports, configure VPN connections, and manage basic switch configurations.
• Resolve hardware and accessory issues for desktops, laptops, monitors, keyboards, mice, printers, mobile devices, and A/V equipment.

Required Skills

• 4-6 years of experience in IT support.
• 2+ years providing end-user technical support.
• Strong knowledge of Active Directory.
• Proficiency with Windows XP, Windows 7, and Windows 10.
• Experience with Microsoft Office Suite.
• Working knowledge of VPN configurations.
• Familiarity with anti-virus and anti-malware programs.

Preferred Skills

• CompTIA A+ Certification.

Key Skills

Education

Any Graduate