Description

You will provide technical support and hardware maintenance for a distributed workforce.

Responsibilities

• Maintain desktops, laptops, monitors, printers, scanners, phones, and tablets.
• Install, upgrade, and patch operating systems and software using on-site or remote tools.
• Manage Service Desk requests by prioritizing, assigning, and documenting support tickets.
• Administer user group policies and Exchange tasks, including distribution list updates.
• Collaborate with IT security to provide endpoint threat protection and remediate breaches.
• Manage virtual workstation environments, including VM pools and user assignments.
• Audit and track hardware and software inventory.

Required Skills

• 5+ years of experience in technical support roles.
• Proficiency with M365 Admin Center, Entra, and Active Directory.
• Hands-on experience supporting the O365 suite of applications.
• Experience managing multi-factor authentication (MFA).
• Knowledge of computer and user group policy administration.
• Experience with endpoint threat protection and security remediation.
• Ability to troubleshoot hardware, software, and collaboration tools.
• Experience managing remote access and virtual workstation environments.

Preferred Skills

• Experience training employees on hardware, software, and collaboration tools.

Key Skills

Education

Any Graduate