Description

You provide technical support to colleagues via service desk, phone, and in-person interactions.

Responsibilities

• Troubleshoot and resolve hardware and software issues using documented processes.
• Install, configure, and upgrade hardware and software systems.
• Manage user and group identities in Azure and On-Prem Active Directory.
• Maintain IT documentation, knowledge bases, and hardware/software inventories.
• Deliver IT inductions for new starters and provide remote support across multiple time zones.

Required Skills

• 5+ years of experience in an IT support team.
• Experience supporting Azure and Office 365 environments.
• Proficiency with Windows 10/11 troubleshooting.
• Hands-on experience with On-Prem Active Directory and user management.
• Basic PowerShell knowledge for task automation.
• Experience deploying and managing devices using Microsoft AutoPilot.
• Ability to manage staff expectations and work under pressure.
• Any Graduate degree.

Preferred Skills

• Experience supporting Apple Mac devices in a managed environment.
• Experience using the Azure portal and Azure AD PowerShell module to manage objects via GUI or command line.

Key Skills

Education

Any Graduate