Description

Provide first-line technical support for IT infrastructure issues in a hybrid Windows and macOS environment.

This role is on-site.

Responsibilities

• Resolve technical incidents related to Windows and macOS environments.
• Manage user access and permissions within Active Directory.
• Document and track support requests using ServiceNow or Remedy.
• Troubleshoot MS Office suite issues and provide user assistance.
• Communicate effectively with users in English and at least one of Mandarin, Korean, or Japanese.

Required Skills

• 3-4 years of experience in IT Infrastructure or Field Support.
• Proficiency in Windows and macOS support.
• Experience managing Active Directory.
• Familiarity with MS Office suite troubleshooting.
• Hands-on experience with ServiceNow or Remedy ticketing systems.
• Mandatory proficiency in English and at least one of Mandarin, Korean, or Japanese.
• Strong customer handling and communication skills.

Key Skills

Education

Any Graduate